Health care users' satisfaction in Brazil, 2003

Health care users' satisfaction in Brazil, 2003.

Evaluation of users' satisfaction with the health system brings back longstanding questions concerning the quality of services provided to the Brazilian population. The current study analyzes satisfaction with outpatient and inpatient care based on the results of the World Health Survey, conducted in Brazil in 2003. To explain satisfaction with various aspects of care through a small number of ...

Users’ satisfaction with the Romanian health care system: an evaluation of recent health care reforms

Background: Satisfaction surveys are valuable instruments to evaluate the quality of a health care system and of changes in the system and to provide feedback for health care professionals and policymakers. Objective: This study aims to explain the level of satisfaction by looking for predictors of satisfaction. The potential predictors include demographic variables, users health status, users ...

[World health survey in Brazil, 2003].

[Evaluation of users' satisfaction regarding mental health care in the Family Health Strategy].

The objective of this study is to evaluate the satisfaction of patients with mental suffering regarding the comprehensiveness of the treatment they received from the Family Health Strategy. This case study was developed based on an evaluation study with a qualitative approach at a family health care unit in Chapecó, Santa Catarina. Subjects were 13 users with some kind of mental disorder. The f...

Financial health and customer satisfaction in private health care providers in Brazil.

This paper analyzes the relationship between the financial health and organizational form of private health care providers in Brazil. It also examines the major determinants of customer satisfaction associated with the provider's organizational form. An adjusted Altman's z-score is used as an indicator of financial health. A proxy variable based on customer complaints filed at the Brazilian Nat...